Refund & Cancellation Policy
Cancelling
- A Group Admin who pays for a group can cancel at any time from the group’s Plan & billing page → Manage billing or cancel. Cancelling online is always available; you never have to call or email us.
- Cancellation stops future renewals. The group keeps Pro until the end of the period already paid for, then returns to the free plan. Nothing is deleted.
- Free trials: cancel before the trial ends and you won’t be charged. We email a reminder before the trial converts to a paid subscription.
Refunds
- Monthly plans: payments are non-refundable except where required by law, but you can cancel to avoid the next charge.
- Yearly plans: if you cancel within [14] days of a yearly charge (including the first charge after a trial, or a renewal), contact us for a full refund. After that, yearly payments are non-refundable except where required by law.
- Our mistakes: if you were charged in error, or the Service was unavailable for an extended period, contact us and we’ll make it right.
- If we end the Service or terminate your account without cause, we refund any prepaid, unused time.
EU and UK customers: right of withdrawal
Consumers in the EU and UK normally have 14 days to withdraw from an online contract. At checkout you ask us to start the subscription immediately and acknowledge that you lose the right of withdrawal once the service has been fully provided. If you withdraw within 14 days, we refund you minus a proportionate amount for the time already provided. To withdraw, email [email protected] with your username and group name, or use this model form:
“To [LEGAL ENTITY NAME], [ADDRESS], [email protected]: I hereby give notice that I withdraw from my contract for the Gamendar Pro subscription for the group [GROUP NAME], ordered on [DATE]. Name, username, date.”
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5–10 business days.
Contact
[email protected] · [LEGAL ENTITY NAME] · [STREET ADDRESS, CITY, STATE ZIP, COUNTRY]